Shipping Policy

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

• Absolutely FREE delivery*
• Delivery within three (3) business days
• All products are packed with mail order packaging standards.
• Parcel service for smaller products & giftware including accessories
• Fully track-able delivery service using your trade account dashboard
• Delivery of goods to the end customer’s location
• Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
• If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* only applies to the first attempted delivery.
** Excluding extended areas

The following areas are considered extended:

• Inverness (IV)
• Kilmarnock (KA)
• Kirkcaldy (KY)
• Kirkwall (KW)
• Lerwick (ZE)
• Outer Hebrides (HS)
• Paisley (PA)
• Perth (PH)
• Aberdeen (AB)
• Dundee (DD)
• Dumfries and Galloway (DG)
• Falkirk (FK)
• Isle of Wight (PO30-PO41).
• Republic of Ireland and Northern Ireland

All deliveries within most of the UK mainland are free with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy a delivery surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.

We currently use Small Parcel Service – via DHL as our logistic partners to ship our products within UK as well as outside the UK. 

Delivery Surcharge:

Once you have made your selections and entered your delivery post code, the delivery cost will be generated by the system if you fall outside the ‘free delivery zone’.

All standard deliveries are managed Monday to Friday and cannot be schedule for a specific day or time.

Order Processing Time

• Processing Time: Orders are processed within 3 days hours Monday to Friday.
• Last Order Time: 11am (GMT)
• Orders placed after 11am will be processed the next business day.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

• Estimated Delivery Times: 3 business days for stock items or 8-12 weeks for on demand orders
• Business Days: Deliveries occur Monday to Friday.
• Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email mail@giraffeartinteriors.com or by phone 07624 451533.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

• By email: mail@giraffeartinteriors.com
• By visiting this page on our website: Click Here
• By phone number: 07624 451533